Welcome to Entertainment Games’ FAQ! We’ve compiled answers to the most common questions about our tabletop gaming products and services. Whether you’re building your Warhammer army, stocking up on RPG supplies, or expanding your board game collection, we’re here to help.

About Entertainment Games

Who is Entertainment Games for?
We cater to passionate tabletop gamers worldwide (excluding some Asian and remote regions) who love:
  • Warhammer 40K and Age of Sigmar miniature wargaming
  • Dungeons & Dragons and Pathfinder RPGs
  • Board game enthusiasts
  • Collectors needing dice, sleeves, and game supplies
  • Tabletop gamers who value fast, reliable delivery
What makes Entertainment Games different?
We combine gamer expertise with premium delivery services. Our team tests products we sell and applies that same care to how we pack and ship them. From Warhammer paints to RPG books, we ensure your gaming essentials arrive ready for your next session.

Products & Orders

What products do you sell?
Our gaming arsenal includes:
  • Warhammer 40K and Age of Sigmar miniatures
  • D&D and Pathfinder RPG materials
  • Board games and expansions
  • Premium dice sets and game sleeves
  • Tabletop gaming supplies and printed media
How do I know if an item is in stock?
All product pages clearly display availability. We maintain real-time inventory for popular items like tournament-ready miniatures and new RPG releases.
Do you sell pre-order items?
Yes! We often offer pre-orders for upcoming Warhammer releases, D&D books, and board game expansions. These will be marked clearly with estimated arrival dates.

Shipping & Delivery

Where do you ship?
We deliver globally to passionate gamers everywhere, except some Asian and remote regions where logistics are challenging.
What are my shipping options?
Standard Shipping ($12.95 flat rate):
– 10-15 business days after processing
– Uses premium carriers (DHL/FedEx)
– Perfect for tournament deadlines
Free Shipping (Orders over $50):
– 15-25 business days after processing
– Uses EMS service
– Great for patient collectors
How long does order processing take?
Our gaming-savvy team carefully packs your order within 1-2 business days. Processing time is separate from shipping time.
Can I track my order?
Absolutely! All shipments include tracking so you can follow your gaming gear’s journey to your table. You’ll receive tracking information via email once your order ships.

Payments & Pricing

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Are prices in USD?
Yes, all prices are in US Dollars (USD). International customers should check current exchange rates with their payment provider.
Do you charge sales tax?
We charge applicable sales tax for orders shipped within the United States. International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

What’s your return policy?
Not completely satisfied? You have 15 days after delivery to initiate a return. Items must be unopened and in original condition (especially important for collectible miniatures and sealed game products).
How do I start a return?
Email our customer service team at [email protected] with your order number and reason for return. We’ll guide you through the process.
What if my miniatures arrived damaged?
We use specialized packaging to prevent this, but if damage occurs, contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll make it right!

Account & Technical Questions

Do I need an account to order?
No, you can check out as a guest. However, creating an account lets you track orders, save your preferences, and get notified about new Warhammer releases or RPG supplements.
I forgot my password. What should I do?
Use the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset your password and get back to browsing our gaming collection.
How do I update my shipping address?
You can update your address in your account settings. For orders already placed, contact us immediately at [email protected] – we want your gaming supplies going to the right stronghold!
Still have questions? Our gaming-obsessed customer service team is ready to help at [email protected]. We typically respond within 24 hours (except during major gaming conventions when we’re probably playing the new releases ourselves!).